Effective Date: 25 August 2026
At RamVel PC Store, we aim to provide quality computers, laptops, desktops, accessories, software solutions, and technology services. This Refund & Cancellation Policy explains the conditions under which refunds, replacements, and cancellations may be accepted.
Refunds are applicable only to Computers and Computer Accessories, subject to the conditions mentioned in this policy.
Refunds are not applicable to:
Software development services
Website development services
Mobile application development
Digital marketing services
SEO, SMM, PPC, and content marketing services
Consultancy or technical service charges
Customized software or other customized services
Domain registration, hosting, subscriptions, licenses, or third-party services
Any other service-based or customized work
Once work has commenced on a service or customized project, payments made for such services are generally non-refundable, subject to the applicable service agreement and applicable law.
Refund requests may be considered for eligible computers and accessories where:
The product received is incorrect or materially different from the ordered product.
The product is received damaged.
The product has a confirmed manufacturing defect covered by the applicable return/warranty terms.
RamVel PC Store has specifically confirmed that the product is eligible for return.
Eligibility will be determined after inspection and verification of the product.
RamVel PC Store also sells preowned laptops and desktops.
Refunds or returns for preowned products are subject to the specific return, warranty, and condition terms communicated at the time of purchase.
Preowned products may have reasonable signs of previous use, including minor scratches, cosmetic marks, or normal wear. Such conditions will not automatically qualify the product for a refund.
Customers are encouraged to inspect and verify the product's condition, specifications, and accessories before completing the purchase.
A refund may be rejected where the product has:
Physical damage caused after delivery.
Liquid or moisture damage.
Damage caused by improper use.
Damage caused by electrical fluctuations or unsuitable power sources.
Unauthorized repair, modification, or tampering.
Missing components, accessories, manuals, or other supplied items.
Altered, removed, or damaged serial numbers or identification labels.
Signs of misuse, negligence, or abnormal usage.
Software or operating-system issues caused by the customer.
Damage resulting from viruses, malware, unauthorized software, or third-party applications.
Products sold as specifically non-returnable or clearance items may also be excluded from refund eligibility.
Customers should contact RamVel PC Store as soon as possible after receiving the product if they believe it is damaged, defective, incorrect, or incomplete.
The applicable return period, where any, will depend on the product and the specific terms communicated at the time of purchase.
Failure to report an eligible issue within the applicable period may affect return or refund eligibility.
All returned products may be inspected by RamVel PC Store or an authorized service provider.
The inspection may verify:
Product condition
Serial number
Physical damage
Functional condition
Accessories and components
Warranty status
Whether the reported issue is covered under the applicable terms
A refund or replacement will be processed only after the product has been verified as eligible.
Where appropriate, RamVel PC Store may first offer:
Product replacement
Replacement of a defective component
Repair under applicable warranty
An alternative product
A refund may be provided where replacement or repair is not reasonably possible or where RamVel PC Store otherwise confirms the refund.
Once a refund has been approved, the applicable refund amount will be processed through the appropriate payment method, subject to payment-provider processing times.
The refund may take additional time to appear in the customer's bank account or payment account depending on the payment gateway, bank, card issuer, or other payment provider.
Depending on the reason for the return and the applicable circumstances:
Original delivery charges may not be refundable.
Return shipping charges may apply in certain cases.
Additional transportation or handling charges may apply where permitted and communicated to the customer.
Where a product is confirmed to have been supplied incorrectly or damaged before delivery due to our error, RamVel PC Store may determine the appropriate treatment of applicable delivery or return charges.
Customers may request cancellation before the product has been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
For customized products, assembled systems, specially ordered products, or products procured specifically for a customer, cancellation may be restricted.
Computers configured, assembled, upgraded, or specially ordered according to customer requirements may not be eligible for cancellation or refund once procurement, assembly, configuration, or customization has commenced, except where required by applicable law or otherwise agreed by RamVel PC Store.
Payments for software development, website development, mobile application development, digital marketing, SEO, social media management, PPC management, content creation, consultancy, and other professional services are not covered by this Refund Policy.
Such services will be governed by the agreed quotation, proposal, invoice, service agreement, or project terms.
Products or services supplied through third parties may be subject to the respective manufacturer's, supplier's, payment provider's, software provider's, hosting provider's, or service provider's terms.
Where applicable, customers may be directed to the relevant manufacturer or authorized service provider for warranty or service claims.
A manufacturer's warranty or RamVel PC Store warranty does not automatically mean that the customer is entitled to a refund.
Depending on the issue and applicable warranty terms, the remedy may include:
Repair
Replacement of parts
Product replacement
Technical support
Refund eligibility will be determined separately under this Refund & Cancellation Policy and applicable law.
To request a refund for an eligible computer or accessory, please contact us with:
Customer name
Invoice or order number
Product name
Purchase date
Reason for the refund request
Photos or videos showing the issue, where applicable
Relevant supporting information
Contact:
RamVel PC Store
Phone / WhatsApp: +91 7598153179
Location: Perundurai, Erode, Tamil Nadu, India
RamVel PC Store reserves the right to update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with the revised effective date.
This policy is intended to operate subject to applicable laws and consumer-protection requirements in India.
Nothing in this policy is intended to remove or restrict any statutory rights that cannot legally be excluded or restricted.
Refunds are applicable ONLY to Computers and Computer Accessories, subject to eligibility, inspection, warranty/return conditions, and applicable law.
No refunds are applicable to Software, Website Development, Mobile Applications, Digital Marketing, SEO, SMM, PPC, Content Marketing, Consultancy, or other service-based/customized work, except where otherwise required by applicable law or specifically agreed in writing.
Last Updated: 25 August 2026
You need to Sign in to view this feature
This address will be removed from this list
english
